Term & Conditions


We work hard to provide consistent, quality prints for our customers, however, if you’re unhappy with the product you receive, please follow these instructions to return/receive a new product:

Email us at info@xfinitymedia.ca with;
- Your order number
- What you would like to return
- Why you want to return it
- A photo highlighting the fault/damage
Once we have received this email we will organize a replacement/refund for you if the order meets our user agreement/return policy.

What Can Be Returned

Only items that are faulty, damaged or have a faulty print may be returned. Once an order has been placed, it’s immediately added to our production queue, and we can’t edit or cancel it once it’s been placed. No returns are accepted after 14 days of your order being received. We do not accept items that have noticeable wear or makeup stains. We do not refund supplied garments, supplying garments to us is done at your own risk. Returns must also comply with our user agreement.

We do not refund or exchange for change of mind, errors in approved mockups, errors from non ’print-ready’ artwork, shipping or supplier stock delays or if the customer chooses the wrong garment size.
Please ensure that the mockup, sizing and quantity are correct before payment is made.

Bring-Your-Own Garments

BYO garments are supplied at the customer’s risk.
Please remember that if a print or production error occurs on BYO apparel, replacement items cannot be sourced by us & will not be reimbursed. If you have concerns regarding BYO apparel, it is suggested that you either supply extra garments for testing purposes, or instead choose items from the available product range.
We do not accept used articles.

Washing Instructions

Please do not wash the garments for the first 24 hours after receiving them.

- Cold water
- Gentle cycle
- Wash inside-out
- Do not tumble dry
- Dry in shade


We require a minimum payment of 50% to process your order.
We accept: Cash, Cheque, Credit Card, Debit Card, E-Transfers and EFT.